Help center
Answers about verification, scores, documents, reviews and audits.
Verification
- How verification works
The four verification levels, what each one checks, where the data comes from, and how long it takes.
- On-site audits (Level 4)
How an L4 audit is requested, scheduled and scored, what the auditor checks, and how corrective actions work.
Scores and ratings
- How the Trust Score is calculated
The five sub-scores, their weights, grade bands, caps, and how to see what's moving your score.
- How reviews are verified
Who can review, what the form asks, how we prevent fake reviews, and how contractors respond or dispute.
Documents
- How to upload a certificate of insurance (COI)
Upload an ACORD 25, check the fields we extract, and avoid the most common rejections.
- How to add your insurance broker
Give your broker a secure upload link so renewals reach your profile without you forwarding emails.
For companies
- How Fit Status works
Requirement Profiles, Approved vs Conditional vs Not approved, waivers, and why Fit Status is separate from the Trust Score.
For AV firms
- For AV firms: listing ecosystems and certifications
How to show what you sell, install, program and service, and how certifications tie to your people.
For contractors
- How to embed your verification badge
Add a live badge to your website that links to your verified profile and turns grey if verification lapses.