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Legal

Terms, privacy and the policies that govern ratings and reviews.

  • Terms of Use

    The rules for using LevelRated and AVCleared, including the integrity rule, reviewer obligations and disclaimers.

  • Privacy Policy

    What we collect, why, who we share it with, how long we keep it, and your rights under CCPA/CPRA and GDPR.

  • Contractor Terms

    Terms for contractors listing on the Platform: free listing, accuracy of submissions, verification, reviews and optional paid services.

  • Company Subscription Agreement

    Terms for companies that subscribe: plans, trials, billing, proration, dunning, data use, confidentiality and liability.

  • Review & content policy

    Who can review, what's allowed, how moderation and disputes work, and our commitments under the FTC rule on fake reviews.

  • Auditor Agreement

    Terms for independent auditors performing Level 4 on-site audits: independence, conduct, evidence standards and confidentiality.

  • Data Processing Addendum

    Processor terms for Enterprise customers: scope, sub-processors, security, assistance, transfers, deletion and audits.

  • Cookie notice

    The cookies we use, why, and how to control them.

  • Sub-processors

    The outside services that may process personal data on our behalf, and what each one does.