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Delete your account and data

You can delete your AVCleared account yourself at any time, or ask us to do it. One account works on LevelRated and AVCleared, so deleting it removes it from both.

1. Delete your account yourself

  1. Sign in. If you used Facebook, Google or another provider and can't use it any more, choose "Email me a link" on the sign-in page.
  2. Go to Account > Security and find Delete account at the bottom. Contractors can also use Settings > Delete account.
  3. Type DELETE and confirm. You're signed out on every device right away.

If you own a company account that other people use, transfer ownership to one of them first (Settings > Users & roles), so their access isn't lost.

2. Or ask us to delete it

Email support@avcleared.com from the email address on your account with the subject "Delete my account", or use our contact form. We confirm it's you, usually by email, and then delete the account. An authorized agent can ask for you with your signed permission.

3. If you signed in with Facebook

In Facebook, open Settings & privacy > Settings > Apps and websites, find LevelRated (the name our app uses on Facebook for both sites), choose Remove, and ask for your data to be deleted. Facebook tells us, and we automatically delete the Facebook connection and the details Facebook shared with us (your Facebook app ID, name and email as Facebook provided them). Facebook gives you a confirmation code and a link back to this page to check the status.

That removes Facebook sign-in but keeps your AVCleared account, since it may hold your company, reviews or verification records. To delete the account as well, follow step 1 or 2. The same applies to Google, Apple, Microsoft, LinkedIn and the other sign-in providers: you can also disconnect any of them at Account > Security.

What we delete and what we keep

  • Within 30 days we delete or anonymize your personal data: your name becomes "Deleted user", and your email, phone, password, sign-in connections and two-step settings are removed.
  • We keep verification records, audit logs and billing records that the law or our published verification standards require, with personal data minimized, for the periods in our Privacy Policy.
  • Reviews and business records belong to the companies involved and stay with them, without your personal details.

Want a copy first? Use Account > Security > Download my data before you delete it. Questions: support@avcleared.com.